Ciela chat best practices.

Last reviewed

Last reviewed

May 2026

Review cadence

Quarterly, this kind of advice ages fast

Lives at

/dashboard/ciela

Sister page

How Ciela makes decisions

The shape of a good prompt

Prompts that work

• "What should I do today?" The most useful one. She reads where every agent is, what got replied to, what's stalled, and gives you the one or two moves that matter. Open this every morning and you'll have a sharper day than if you'd planned it yourself.
• "Why is reply rate flat on the X campaign?" Specific campaign, specific metric, specific question. She'll diagnose targeting, subject, deliverability, or copy, and tell you which one she'd bet on and what to test next.
• "Should I call this list or email it first?" Decision on the table. She'll look at the list (size, role mix, phone coverage), look at your recent rates by channel, and recommend which channel to lead with and why.
• "Read this reply and tell me what to do with it." Paste the reply, ask her how to play it. She's particularly good at the awkward middle ground, polite-but-not-yes replies where the right move is non-obvious.
• "Pressure-test this pitch." Paste your one-liner, your offer, your pricing page copy, and ask her to find the weakest link. She'll tell you the part a sharp prospect would push back on.

Prompts that don't work

• "What's the best subject line." Too unmoored. Best for what list, for what offer, in what inbox? She'll give you a generic answer because it's a generic question, ground it in a real campaign and you'll get something you can actually send.
• "Should I switch to GoHighLevel." Tool comparison questions are a waste of her, the playbook is tactics not vendor opinions. If you want a comparison the blog has a few, ask her about your pipeline instead.
• "Write me a sequence." She'll do it, but you should be doing this in the campaign modal, not in chat, the modal has the per-step controls and the launch button right there. Use Ciela to review what you wrote, not to draft from scratch.
• "How many emails did I send last week." That's a stats question, not a strategy question. The team page shows you the number in three clicks and it's the source of truth, Ciela's job is to interpret the number, not look it up.

When to skip Ciela

• Reading a transcript. Open the call directly on /dashboard/team/vance, the playback is the point.
• Looking up a stat. Channel-specific dashboards are faster, Mira, Eli, and Vance each have their own page with the live numbers.
• Editing a campaign. Open the campaign modal, the controls are there. Ciela can review what you wrote, she shouldn't be your editor.
• Connecting a channel. Settings → Connections, the docs in this section walk through each one. Ciela is a layer on top of the agents, she's not the place to wire them up.

Habits that get the most out of her

1. Open her at the start of the day. Three minutes of "what should I do today" beats a half hour of guessing.
2. Bring her real artifacts. Paste the reply, paste the pitch, paste the list summary, she's far sharper on a specific thing than on a vague topic.
3. Push back when you disagree. She'll defend a recommendation if she has a real reason, and she'll change her mind if she doesn't, both useful.
4. Don't outsource judgment. She gives you one move with a reason, you still get to decide whether the reason holds up against things she can't see.

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